We Come to Your Location!
Call Center Superstars
“The real secret in becoming a telephone service superstar”

​Great for all types of call centers!

​​"I look forward to showing your team the real secret
in delivering an outstanding call center service experience!"

Get a Speaking Quote

Click to watch an overview
​of Call Center 102:

CALL CENTERS 102: YOUR NAME / TITLE
EMAIL
BRIEF SUMMARY OF YOUR EVENT
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INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 4,500. to 6,500. / 7,000. to 9,000. / 9,500. to 11,500. / 12,000. - UP
COMPANY / CITY & STATE
APPROXIMATE # OF PARTICIPANTS
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Great for all  of your call center staff including employees who speak on the telephone!

Learn more

Every participant will also receive the book
Call Center Customer Service Superstars!

"We can't thank you enough! We really enjoyed having you! So many of the staff have commented to us on how much they loved you and how useful it was to have you come!  Your enthusiasm and positivity is just awesome! My director has said more than once that you just said all the right things!"  Thank you again!" 
-
UTMB Health

Call Center Seminar Overview:
First impressions matter, especially when it comes to telephone customer service.  How your team performs over the telephone is the first and most important impression that your customers will have about your organization.

If you are going to win over the telephone and consistently provide five-star service then it is paramount that you understand what your customers are looking for in a telephone service experience.

In our Call Center Superstars Seminar Cary will clearly explain what your team needs to do if they are to instantly provide great service to your customers.  He'll show your team dozens of easy to do tips that will instantly give your customers a favorable impression of your organization.

Your team will also learn how to handle an upset customer, how to project a winning attitude, and how to project professionalism throughout the telephone conversation.

Telephone customer service superstars all have common traits that they consistently do right.  Your team will learn what these traits are and then be able to easily implement them into their day to day interactions with each customer who contacts your organization over the telephone.
Our Seminars Include
the Following:
America's Customer Service
Go-To Guy Cary Cavitt!
 
The Book Call Center Customer Service Superstars

to Each Participant!
 
5 Follow-up Videos to Use

for Future Service Training!
 
PDF Service Presentation

for Future Service Training!
 
Large Reminder Posters

Featuring the Six Attitudes!
 
Poster & Magnet Attitude

Reminders for Everyone!
Top Highlights of the Seminar:
 

Learn the Six Major Attitudes of Every Customer Service Superstar:

Friendliness - You Only Have 30 Seconds to Make an Impression

Enthusiasm - How to Enhance the Experience for Your Customer

Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
Respect - How Showing Respect Conveys Our Willingness to Serve
 
Encouragement - Building Great Internal Customer Service
 
Thankfulness - Understanding the Power of Showing Appreciation
 
How to Instantly Win Your Customers
 
Everything Starts and Ends with Our Tone of Voice

What the Best Telephone Service Companies Do Right
 
Understanding the Importance of Proper Etiquette
 
How to Handle a Complaint in a Positive Manner
 
Why Your Attitude Matters the Most in Rating Your Service
 
How Customers are Really Rating Their Service Experience
 
How to Professionally Win Over an Upset Customer
 
Why Every Employee Matters in Building Great Service
 
How to Instantly Create a 5-Star Telephone Experience
 
The Real Secret is Showing Caring and Empathy
 

What's Included in Our Seminars?

1.   Onsite Service Starts With a Smile Seminar:  We come to your location to conduct the seminar!

2.   Customer Service Superstars: The authored book Call Center Customer Service Superstars to each audience participant that will go along with the training.


3.   Customer Service PDF Presentation for Future Training:  You will receive the Service Starts With a Smile Powerpoint presentation (in a pdf format) that can be used for future staff customer service training.


4.   Five Follow-up Customer Service Videos:  Links that you will be able to email videos out to all participants as follow-up reminders on the key points on providing outstanding customer service.  We recommend emailing one out each week for five straight weeks.

5.   Follow-up Complimentary 90-Day Pass to Watch Our Popular 3 Series Online Videos:  These videos are great as follow-up reminders on the highlights of the training seminar (79 minutes total time).
​​6.   Six 11 x 17 Reminder Posters Featuring the Six Major Superstar Attitudes:  These posters are great to post up as reminders of the six major attitudes of every Customer Service Superstar!

7.   11 x 6 Glossy Poster Featuring the Six Major Superstar Attitudes:  All participants will receive an 11 x 6 poster featuring the six major attitudes of a Customer Service Superstar!


8.   Small Magnets Featuring the Six Major Superstar Attitudes:  All participants will receive a small magnet reminder featuring the six major attitudes of a Customer Service Superstar!


9.   Service Starts With a Smile Completion Diploma: You will receive a diploma that you will be able to copy and write each participant's name on as a completion diploma.


10.   Prizes & Tee-Shirt Seminar Giveaways:  There will be prizes along with give-away "Attitude is Everything" tee-shirts during the seminar!

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"Great job yesterday."

- Lavelle law

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries