Onsite Dentistry 101:
Dentistry Superstars
“The real secret in becoming a dental service superstar”

​Great for all types of dentistries!

​​"I look forward to showing your team the real secret
in delivering an outstanding Dentistry service experience!"

Get a Speaking Quote

Click to watch an overview
​of Dentistry 101:

DENTISTRY SEMINAR 101: YOUR NAME / TITLE
EMAIL
COMPANY / CITY & STATE
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 4,500. to 6,500. / 7,000. to 9,000. / 9,500. to 11,500. / 12,000. - UP
APPROXIMATE # OF PARTICIPANTS
BRIEF SUMMARY OF YOUR EVENT

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Learn more

Great for all
of your staff including
receptionists, office, technicians, and Dentists!

Every participant will also receive the book
Dentistry Customer Service Superstars!

 “Thanks for coming to the Hospira Customer Care Site to spread your message with our team. We are very appreciative and got some great feedback. Thank you!" 
-
Hospira

Dentistry Seminar Overview:
Let's be honest...the majority of your patients are feeling uncomfortable or scared to visit a dentist.  Maybe it was a bad experience in the past or they are really not sure what to expect.

This is why it is so important to make every patient feel welcomed and comfortable as soon as they enter your office.  It starts with a friendly smile and warm greeting from your receptionists.  

Your dentistry staff needs to understand that the key in winning over your patients is to give them a great customer service experience where your team consistently conveys friendliness and an attitude that they genuine care.
Our Seminars Include
the Following:
America's Customer Service
Go-To Guy Cary Cavitt!
 
The Book Dentistry Customer Service Superstars

to Each Participant!
 
5 Follow-up Videos to Use

for Future Service Training!
 
PDF Service Presentation

for Future Service Training!
 
Large Reminder Posters

Featuring the Six Attitudes!
 
Poster & Magnet Attitude

Reminders for Everyone!
In our Dentistry Service Starts With a Smile Training, Cary will show your staff exactly what it takes to make your patients actually enjoy coming to your office.  You'll learn that you are really in the people business and the #1 product that you are selling is trust.  The more that you can make your patients trust you, the more that they will enjoy their visit to your office.

Cary will also share that more than anything else your patients are reading the attitudes of your staff.  You'll learn that your patients are making a judgment of your overall service within the first 30 seconds based on how friendly your receptionists were.  You'll also learn that showing a caring attitude is the number one attitude and is what creates customer loyalty.

In this training Cary will clearly show your staff not only what your patients really want in a customer service experience, but more importantly, how to win them over with some easy to do tips that will make your patients really enjoy visiting your office!

Whether it is your receptionist, office staff, techicians, or dentists, our Dentistry Service Starts With a Smile Training offers dozens of insightful tips into how to turn your customer service from average to outstanding!

Top Highlights of the Seminar:
 
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
- Respect - How Showing Respect Conveys Our Willingness to Serve
 
- Encouragement - Building Great Internal Customer Service
 
- Thankfulness - Understanding the Power of Showing Appreciation
 
- How to Instantly Win Your Customers
 
- Everything Starts and Ends with Our Tone of Voice


​- What the Best Telephone Service Companies Do Right
 
- Understanding the Importance of Proper Etiquette
 
- How to Handle a Complaint in a Positive Manner
 
- Why Your Attitude Matters the Most in Rating Your Service
 
- How Customers are Really Rating Their Service Experience
 
- How to Professionally Win Over an Upset Customer
 
- Why Every Employee Matters in Building Great Service
 
- How to Instantly Create a 5-Star Telephone Experience
 
- The Real Secret is Showing Caring and Empathy


What's Included in Our Seminars?

1.   Onsite Service Starts With a Smile Seminar:  We come to your location to conduct the seminar!

2.   Customer Service Superstars: The authored book Dentistry Customer Service Superstars to each audience participant that will go along with the training.


3.   Customer Service PDF Presentation for Future Training:  You will receive the Service Starts With a Smile Powerpoint presentation (in a pdf format) that can be used for future staff customer service training.


4.   Five Follow-up Customer Service Videos:  Links that you will be able to email videos out to all participants as follow-up reminders on the key points on providing outstanding customer service.  We recommend emailing one out each week for five straight weeks.

5.   Follow-up Complimentary 90-Day Pass to Watch Our Popular 3 Series Online Videos:  These videos are great as follow-up reminders on the highlights of the training seminar (79 minutes total time).
​​6.   Six 11 x 17 Reminder Posters Featuring the Six Major Superstar Attitudes:  These posters are great to post up as reminders of the six major attitudes of every Customer Service Superstar!

7.   11 x 6 Glossy Poster Featuring the Six Major Superstar Attitudes:  All participants will receive an 11 x 6 poster featuring the six major attitudes of a Customer Service Superstar!


8.   Small Magnets Featuring the Six Major Superstar Attitudes:  All participants will receive a small magnet reminder featuring the six major attitudes of a Customer Service Superstar!


9.   Service Starts With a Smile Completion Diploma: You will receive a diploma that you will be able to copy and write each participant's name on as a completion diploma.


10.   Prizes & Tee-Shirt Seminar Giveaways:  There will be prizes along with give-away "Attitude is Everything" tee-shirts during the seminar!

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"Great job yesterday."

- Lavelle law

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries