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Government Superstars
“The real secret in becoming a government service superstar”

​Great for all types of government Agencies!

​​"I look forward to showing your team the real secret
in delivering an outstanding government service experience!"

Get a Speaking Quote

Here's an Overview
​of Government 101:

GOVERNMENT SEMINAR 101: YOUR NAME / TITLE
EMAIL
COMPANY / CITY & STATE
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 5,000. to 7,000. / 8,000. to 10,000. / 11,000. to 13,000. / 14,000. – UP
APPROXIMATE # OF PARTICIPANTS
BRIEF SUMMARY OF YOUR EVENT
Submit

Great for all
Government Agencies working with
internal & external customers!

Learn more

Every participant will also receive the book Government Customer Service Superstars!

 “Very encouraging and inspirational. I learned a lot from the class. You are very interactive. This was the BEST customer service class I’ve ever taken.” 
-
Library of Congress
Washington DC

Government Seminar Overview:
Great customer service in any government agency comes down to how well you treat others. Whether it is internal or external customers, providing an outstanding service experience will be primarily based on the attitudes that we show when we are serving others.

In our Government Service Starts With a Smile Training Cary will show your employees how to consistently provide an outstanding government service experience to every customer who is being served.  Your team will learn what the superstars of customer service do right when it comes to providing a great first impression and what your customers are truly looking for in a service experience at your department.
Your team will learn how to project professionalism on the job and consistently be able to exceed the expectations of every customer who visits your agency.  They will also learn that they are in the people business and the more that they can connect in an inviting and friendly manner with each customer, the higher the service ratings will be.

Having spoken to various government agencies on the art of consistently providing five-star service, Cary will clearly explain to your team how to make each customer walk away feeling that the service was outstanding!

The training is applicable for every person on your staff.  Whether it is improving your service to either internal or external customers, everyone on your team will take away easy to follow ideals that will assist them in consistently delivering an outstanding service experience.
​​ Top Highlights of the Seminar:
 
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
- Respect - How Showing Respect Conveys Our Willingness to Serve
 
- Encouragement - Building Great Internal Customer Service
 
- Thankfulness - Understanding the Power of Showing Appreciation
 
- How to Instantly Win Your Customers
 
- Everything Starts and Ends with Our Tone of Voice


​- What the Best Telephone Service Companies Do Right
 
- Understanding the Importance of Proper Etiquette
 
- How to Handle a Complaint in a Positive Manner
 
- Why Your Attitude Matters the Most in Rating Your Service
 
- How Customers are Really Rating Their Service Experience
 
- How to Professionally Win Over an Upset Customer
 
- Why Every Employee Matters in Building Great Service
 
- How to Instantly Create a 5-Star Telephone Experience
 
- The Real Secret is Showing Caring and Empathy


What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Government Customer Service Superstars to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes