Onsite Government 101:
Government Superstars
“The real secret in becoming a government service superstar”

​Great for all types of government Agencies!

​​"I look forward to showing your team the real secret
in delivering an outstanding government service experience!"

Get a Speaking Quote

Here's an Overview
​of Government 101:

GOVERNMENT SEMINAR 101: YOUR NAME / TITLE
EMAIL
COMPANY / CITY & STATE
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 4,500. to 6,500. / 7,000. to 9,000. / 9,500. to 11,500. / 12,000. - UP
APPROXIMATE # OF PARTICIPANTS
BRIEF SUMMARY OF YOUR EVENT
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Great for all
Government Agencies working with
internal & external customers!

Learn more

Every participant will also receive the book Government Customer Service Superstars!

 “Very encouraging and inspirational. I learned a lot from the class. You are very interactive. This was the BEST customer service class I’ve ever taken.” 
-
Library of Congress
Washington DC

Government Seminar Overview:
Great customer service in any government agency comes down to how well you treat others. Whether it is internal or external customers, providing an outstanding service experience will be primarily based on the attitudes that we show when we are serving others.

In our Government Service Starts With a Smile Training Cary will show your employees how to consistently provide an outstanding government service experience to every customer who is being served.  Your team will learn what the superstars of customer service do right when it comes to providing a great first impression and what your customers are truly looking for in a service experience at your department.
Your team will learn how to project professionalism on the job and consistently be able to exceed the expectations of every customer who visits your agency.  They will also learn that they are in the people business and the more that they can connect in an inviting and friendly manner with each customer, the higher the service ratings will be.

Having spoken to various government agencies on the art of consistently providing five-star service, Cary will clearly explain to your team how to make each customer walk away feeling that the service was outstanding!

The training is applicable for every person on your staff.  Whether it is improving your service to either internal or external customers, everyone on your team will take away easy to follow ideals that will assist them in consistently delivering an outstanding service experience.
​​ Top Highlights of the Seminar:
 
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
- Respect - How Showing Respect Conveys Our Willingness to Serve
 
- Encouragement - Building Great Internal Customer Service
 
- Thankfulness - Understanding the Power of Showing Appreciation
 
- How to Instantly Win Your Customers
 
- Everything Starts and Ends with Our Tone of Voice


​- What the Best Telephone Service Companies Do Right
 
- Understanding the Importance of Proper Etiquette
 
- How to Handle a Complaint in a Positive Manner
 
- Why Your Attitude Matters the Most in Rating Your Service
 
- How Customers are Really Rating Their Service Experience
 
- How to Professionally Win Over an Upset Customer
 
- Why Every Employee Matters in Building Great Service
 
- How to Instantly Create a 5-Star Telephone Experience
 
- The Real Secret is Showing Caring and Empathy


Our Seminars Include
the Following:
America's Customer Service
Go-To Guy Cary Cavitt!
 
The Enjoyable Golf Club Experience
 to
Each Participant!
 
5 Follow-up Videos to Use

for Future Service Training!
 
PDF Service Presentation

for Future Service Training!
 
Large Reminder Posters

Featuring the Six Attitudes!
 
Poster & Magnet Attitude

Reminders for Everyone!
What's Included in Our Seminars?

1.   Onsite Service Starts With a Smile Seminar:  We come to your location to conduct the seminar!

2.   Customer Service Superstars: The authored book Government Customer Service Superstars to each audience participant that will go along with the training.


3.   Customer Service PDF Presentation for Future Training:  You will receive the Service Starts With a Smile Powerpoint presentation (in a pdf format) that can be used for future staff customer service training.


4.   Five Follow-up Customer Service Videos:  Links that you will be able to email videos out to all participants as follow-up reminders on the key points on providing outstanding customer service.  We recommend emailing one out each week for five straight weeks.

5.   Follow-up Complimentary 90-Day Pass to Watch Our Popular 3 Series Online Videos:  These videos are great as follow-up reminders on the highlights of the training seminar (79 minutes total time).
​​6.   Six 11 x 17 Reminder Posters Featuring the Six Major Superstar Attitudes:  These posters are great to post up as reminders of the six major attitudes of every Customer Service Superstar!

7.   11 x 6 Glossy Poster Featuring the Six Major Superstar Attitudes:  All participants will receive an 11 x 6 poster featuring the six major attitudes of a Customer Service Superstar!


8.   Small Magnets Featuring the Six Major Superstar Attitudes:  All participants will receive a small magnet reminder featuring the six major attitudes of a Customer Service Superstar!


9.   Service Starts With a Smile Completion Diploma: You will receive a diploma that you will be able to copy and write each participant's name on as a completion diploma.


10.   Prizes & Tee-Shirt Seminar Giveaways:  There will be prizes along with give-away "Attitude is Everything" tee-shirts during the seminar!

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Great job yesterday."

- Lavelle law