We Come to Your Location!
Healthcare Superstars
“The real secret in becoming a Healthcare service superstar”

​Great for all types of Healthcare Agencies!

​​"I look forward to showing your team the real secret
in delivering an outstanding healthcare service experience!"

Get a Speaking Quote

Click to watch an Overview
​of Healthcare 101:

HEALTHCARE SEMINAR 101: YOUR NAME / TITLE
EMAIL
COMPANY / CITY & STATE
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 4,500. to 6,500. / 7,000. to 9,000. / 9,500. to 11,500. / 12,000. - UP
BRIEF SUMMARY OF YOUR EVENT
APPROXIMATE # OF PARTICIPANTS
Submit

Great for all  of your staff including  receptionists,
technicians, nurses and doctors!

Learn more

Every participant will also receive the book
Healthcare Customer Service Superstars!

"We can't thank you enough! We really enjoyed having you! So many of the staff have commented to us on how much they loved you and how useful it was to have you come!  Your enthusiasm and positivity is just awesome! My director has said more than once that you just said all the right things!  Thank you again!" 
-
UTMB Health

Healthcare Seminar Overview:
There's really only one way to win at offering a great patient care service experience at a healthcare facility.  So what is it that makes one healthcare agency better at delivering five star service for their patients?  It's all about genuinely caring that each person who enters their facility is given the absolute best service possible!

In our popular Healthcare Service Starts With a Smile Training Cary will get straight to the point and show your team what your patients are truly looking for in a healthcare service experience.  He 'll explain what goes through the mind of your customers and show you how to consistently deliver an outstanding service experience.  It's when we understand how customers are rating our service that will give us an edge in exceeding their expectations.
When everything is said and done, your patients will remember your service more than anything else.  They want to know that you really cared about their visit to your healthcare facility.  Cary will show your team how to project a friendly, respectful, and caring attitude to each and every person who walks through your door.

Cary has experience in speaking to various healthcare facilities throughout the US and will get straight to the point in what it takes to win your patients.  The Healthcare Customer Service Training is great for all departments including your receptionists, office staff, technicians, nurses, and administration.
​​ Top Highlights of the Seminar:
 
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
- Respect - How Showing Respect Conveys Our Willingness to Serve
 
- Encouragement - Building Great Internal Customer Service
 
- Thankfulness - Understanding the Power of Showing Appreciation
 
- How to Instantly Win Your Customers
 
- Everything Starts and Ends with Our Tone of Voice


​- What the Best Telephone Service Companies Do Right
 
- Understanding the Importance of Proper Etiquette
 
- How to Handle a Complaint in a Positive Manner
 
- Why Your Attitude Matters the Most in Rating Your Service
 
- How Customers are Really Rating Their Service Experience
 
- How to Professionally Win Over an Upset Customer
 
- Why Every Employee Matters in Building Great Service
 
- How to Instantly Create a 5-Star Telephone Experience
 
- The Real Secret is Showing Caring and Empathy


Our Seminars Include
the Following:
America's Customer Service
Go-To Guy Cary Cavitt!
 
The Book Healthcare Service Superstars
 to Each Participant!
 
5 Follow-up Videos to Use

for Future Service Training!
 
PDF Service Presentation

for Future Service Training!
 
Large Reminder Posters

Featuring the Six Attitudes!
 
Poster & Magnet Attitude

Reminders for Everyone!
What's Included in Our Seminars?

1.   Onsite Service Starts With a Smile Seminar:  We come to your location to conduct the seminar!

2.   Customer Service Superstars: The authored book Healthcare Customer Service Superstars to each audience participant that will go along with the training.


3.   Customer Service PDF Presentation for Future Training:  You will receive the Service Starts With a Smile Powerpoint presentation (in a pdf format) that can be used for future staff customer service training.


4.   Five Follow-up Customer Service Videos:  Links that you will be able to email videos out to all participants as follow-up reminders on the key points on providing outstanding customer service.  We recommend emailing one out each week for five straight weeks.

5.   Follow-up Complimentary 90-Day Pass to Watch Our Popular 3 Series Online Videos:  These videos are great as follow-up reminders on the highlights of the training seminar (79 minutes total time).
​​6.   Six 11 x 17 Reminder Posters Featuring the Six Major Superstar Attitudes:  These posters are great to post up as reminders of the six major attitudes of every Customer Service Superstar!

7.   11 x 6 Glossy Poster Featuring the Six Major Superstar Attitudes:  All participants will receive an 11 x 6 poster featuring the six major attitudes of a Customer Service Superstar!


8.   Small Magnets Featuring the Six Major Superstar Attitudes:  All participants will receive a small magnet reminder featuring the six major attitudes of a Customer Service Superstar!


9.   Service Starts With a Smile Completion Diploma: You will receive a diploma that you will be able to copy and write each participant's name on as a completion diploma.


10.   Prizes & Tee-Shirt Seminar Giveaways:  There will be prizes along with give-away "Attitude is Everything" tee-shirts during the seminar!

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Great job yesterday."

- Lavelle law