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Management Superstars
“The real secret in becoming a Manager service superstar”

​Great for all types of leaderships!

​​"I look forward to showing your team the real secret
in delivering an outstanding management service experience!"

Get a Speaking Quote

Click to watch an overview
​of Management 103:

MANAGEMENT SEMINAR 103: YOUR NAME / TITLE
EMAIL
COMPANY / CITY & STATE
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 4,500. to 6,500. / 7,000. to 9,000. / 9,500. to 11,500. / 12,000. - UP
APPROXIMATE # OF PARTICIPANTS
BRIEF SUMMARY OF YOUR EVENT
Submit

Great for all  of your staff including those who are in a
management position.

Learn more

Every participant will also receive the book
Being the Leader People want to Follow!

 "This seminar was truly a valuable use of our time and would recommend it for any team that wants to take their customer service focus to the next level."
-
Microsoft

Management Seminar Overview:
The majority of your customers are measuring their customer service experience primarily based on the professionalism of the organization and the attitudes projected behind the service being offered.
 
Customer service has everything to do with the attitudes projected behind the service along with having great people skills. 
 
Learning how our attitude will make all the difference in how our customers will ultimately rate our service is the key in providing an outstanding five-star experience.
 
Having authored eight books in the area of customer service Cary would recommend focusing on the importance of our attitude when it comes to providing outstanding customer service.
 
One of his books Customer Service Superstars focuses primarily on the six key attitudes that every superstar has (Friendliness, Enthusiasm, Caring, Respect, Encouraging and Thankfulness).  These six attitudes are the foundation in consistently providing great customer service.

Top Highlights of the Seminar:
 
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
- Respect - How Showing Respect Conveys Our Willingness to Serve
 
- Encouragement - Building Great Internal Customer Service
 
- Thankfulness - Understanding the Power of Showing Appreciation

 
- How to Bring Out the Best in Your Employees
 
- Everything Starts and Ends With How we Treat Our Employees

- What the Best Managers Do Right
 
- Understanding the Importance of Setting the Mark
 
- How to Handle a Conflict Within the Workplace
 
- Why Your Attitude Matters the Most in Building a Strong Team
 
- How Servant Leadership is the Best Way to Motivate Others
 
- How to Build a Great Customer Service Mentality
 
- Why Every Employee Matters in Building Great Service
 
- How to Take Average Service to Outstanding Service
 
- What Your Employees are Really Looking For in Their Leader

What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Being the Leader People Want to Follow to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"Great job yesterday."

- Lavelle law

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries