Onsite Recreation 101:
Recreation Superstars
“The real secret in becoming a recreation service superstar”

​Great for all types of recreation facilities!

​​"I look forward to showing your team the real secret
in delivering an outstanding recreation service experience!"

Get a Speaking Quote

Click to watch an overview
​of Recreation 101:

RECREATION SEMINAR 101: YOUR NAME / TITLE
EMAIL
COMPANY / CITY & STATE
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 4,500. to 6,500. / 7,000. to 9,000. / 9,500. to 11,500. / 12,000. - UP
APPROXIMATE # OF PARTICIPANTS
BRIEF SUMMARY OF YOUR EVENT
Submit

Great for all  of
your staff including Sports Centers, Golf, Tennis & Fitness Facilities,
& amusement parks!

Learn more

Every participant will also receive the book
Recreation Customer Service Superstars!

“Great speaker!  Really got me to open my eyes to customer service.  Outstanding seminar!”
   
-
PGA of America

Recreation Seminar Overview:
The majority of your customers are measuring their customer service experience primarily based on the professionalism of the organization and the attitudes projected behind the service being offered.
 
Customer service has everything to do with the attitudes projected behind the service along with having great people skills. 
 
Learning how our attitude will make all the difference in how our customers will ultimately rate our service is the key in providing an outstanding five-star experience.
 
Having authored eight books in the area of customer service Cary would recommend focusing on the importance of our attitude when it comes to providing outstanding customer service.
 
One of his books Customer Service Superstars focuses primarily on the six key attitudes that every superstar has (Friendliness, Enthusiasm, Caring, Respect, Encouraging and Thankfulness).  These six attitudes are the foundation in consistently providing great customer service.


Our Seminars Include
the Following:
America's Customer Service
Go-To Guy Cary Cavitt!
 
The Book Recreation
 Service Superstars to Each Participant!
 
5 Follow-up Videos to Use

for Future Service Training!
 
PDF Service Presentation

for Future Service Training!
 
Large Reminder Posters

Featuring the Six Attitudes!
 
Poster & Magnet Attitude

Reminders for Everyone!
​​ Top Highlights of the Seminar:
 
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
- Respect - How Showing Respect Conveys Our Willingness to Serve
 
- Encouragement - Building Great Internal Customer Service
 
- Thankfulness - Understanding the Power of Showing Appreciation
 
- How to Instantly Win Your Customers
 
- Everything Starts and Ends with Our Tone of Voice


​- What the Best Telephone Service Companies Do Right
 
- Understanding the Importance of Proper Etiquette
 
- How to Handle a Complaint in a Positive Manner
 
- Why Your Attitude Matters the Most in Rating Your Service
 
- How Customers are Really Rating Their Service Experience
 
- How to Professionally Win Over an Upset Customer
 
- Why Every Employee Matters in Building Great Service
 
- How to Instantly Create a 5-Star Telephone Experience
 
- The Real Secret is Showing Caring and Empathy


What's Included in Our Seminars?

1.   Onsite Service Starts With a Smile Seminar:  We come to your location to conduct the seminar!

2.   Customer Service Superstars: The authored book Recreation Customer Service Superstars to each audience participant that will go along with the training.


3.   Customer Service PDF Presentation for Future Training:  You will receive the Service Starts With a Smile Powerpoint presentation (in a pdf format) that can be used for future staff customer service training.


4.   Five Follow-up Customer Service Videos:  Links that you will be able to email videos out to all participants as follow-up reminders on the key points on providing outstanding customer service.  We recommend emailing one out each week for five straight weeks.

5.   Follow-up Complimentary 90-Day Pass to Watch Our Popular 3 Series Online Videos:  These videos are great as follow-up reminders on the highlights of the training seminar (79 minutes total time).
​​6.   Six 11 x 17 Reminder Posters Featuring the Six Major Superstar Attitudes:  These posters are great to post up as reminders of the six major attitudes of every Customer Service Superstar!

7.   11 x 6 Glossy Poster Featuring the Six Major Superstar Attitudes:  All participants will receive an 11 x 6 poster featuring the six major attitudes of a Customer Service Superstar!


8.   Small Magnets Featuring the Six Major Superstar Attitudes:  All participants will receive a small magnet reminder featuring the six major attitudes of a Customer Service Superstar!


9.   Service Starts With a Smile Completion Diploma: You will receive a diploma that you will be able to copy and write each participant's name on as a completion diploma.


10.   Prizes & Tee-Shirt Seminar Giveaways:  There will be prizes along with give-away "Attitude is Everything" tee-shirts during the seminar!

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"Great job yesterday."

- Lavelle law

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries