Get a Speaking Quote Within 24 Hours 

Onsite Call Center Customer Service Training!
Call Center Superstars
“The real secret in becoming a telephone service superstar”

​Great for all types of call centers!

CALL CENTERS 102: YOUR NAME / TITLE
EMAIL
BRIEF SUMMARY OF YOUR EVENT
PHONE
INTERESTED IN 1, 2, OR 3 HOUR SEMINAR OR KEYNOTE ADDRESS?
APPROXIMATE MONTH OF EVENT
HOW MANY TOTAL SESSIONS?
ESTIMATED BUDGET (TO DESIGN A PROGRAM): 5,000. to 7,000. / 8,000. to 10,000. / 11,000. to 13,000. / 14,000. – UP
COMPANY / CITY & STATE
APPROXIMATE # OF PARTICIPANTS
WOULD YOU LIKE US TO CALL YOU?
Submit

​​"Our telephone customer service training will move your service
to an all new level in satisfying your customers!"

Great for all  of your call center staff including employees who speak on the telephone!

Learn more

Every participant will also receive the book
Call Center Customer Service Superstars!

"We can't thank you enough! We really enjoyed having you! So many of the staff have commented to us on how much they loved you and how useful it was to have you come!  Your enthusiasm and positivity is just awesome! My director has said more than once that you just said all the right things!"  Thank you again!" 
-
UTMB Health

If you are looking for outstanding call center customer service training then look no more!  With over 35 years experience Cary has become one of the premiere call center customer service trainers in America.  His telephone customer service training seminars will move your team to an all new level!

Call Center Seminar Overview:
First impressions matter, especially when it comes to telephone customer service.  How your team performs over the telephone is the first and most important impression that your customers will have about your organization.

If you are going to win over the telephone and consistently provide five-star service then it is paramount that you understand what your customers are looking for in a telephone service experience.

In our Call Center Superstars Seminar Cary will clearly explain what your team needs to do if they are to instantly provide great service to your customers.  He'll show your team dozens of easy to do tips that will instantly give your customers a favorable impression of your organization.

Your team will also learn how to handle an upset customer, how to project a winning attitude, and how to project professionalism throughout the telephone conversation.

Telephone customer service superstars all have common traits that they consistently do right.  Your team will learn what these traits are and then be able to easily implement them into their day to day interactions with each customer who contacts your organization over the telephone.
Top Highlights of the Seminar:
 

Learn the Six Major Attitudes of Every Customer Service Superstar:

Friendliness - You Only Have 30 Seconds to Make an Impression

Enthusiasm - How to Enhance the Experience for Your Customer

Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
Respect - How Showing Respect Conveys Our Willingness to Serve
 
Encouragement - Building Great Internal Customer Service
 
Thankfulness - Understanding the Power of Showing Appreciation
 
How to Instantly Win Your Customers
 
Everything Starts and Ends with Our Tone of Voice

What the Best Telephone Service Companies Do Right
 
Understanding the Importance of Proper Etiquette
 
How to Handle a Complaint in a Positive Manner
 
Why Your Attitude Matters the Most in Rating Your Service
 
How Customers are Really Rating Their Service Experience
 
How to Professionally Win Over an Upset Customer
 
Why Every Employee Matters in Building Great Service
 
How to Instantly Create a 5-Star Telephone Experience
 
The Real Secret is Showing Caring and Empathy
 

What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Call Center Customer Service Superstars to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes