"The service training was amazing."
- Microsoft

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Onsite Dealership Customer Service Training
Dealership Superstars
“The real secret in becoming a dealership service superstar”

​Great for all types of dealerships!

​​"I look forward to showing your team the real secret
in delivering an outstanding dealership service experience!"

Get a Speaking Quote

Click to watch an overview
​of Dealership 101:

ESTIMATED BUDGET (TO DESIGN A PROGRAM): 5,000. to 7,000. / 8,000. to 10,000. / 11,000. to 13,000. / 14,000. – UP

Great for all  of your staff including  office,  salesman, mechanics, and managers!

Learn more

Every participant will also receive the book
Dealership Customer Service Superstars!

 “Your presentation was the highlight and an appropriate climax to a great week...had people come to my office to thank me for the best thing we have ever done at Gane.” 
Gane Brothers

Selling a vehicle has everything to do with providing a 5-star customer service experience.  In this insightful dealership customer service training, Cary will show your team how to instantly win your customers over.  As America's dealership customer service trainer, he'll get to the heart of what it takes to create a warm and inviting atmosphere at your dealership.

Dealership Seminar Overview:
When it comes to the success of any dealership, the name of the game is being able to consistently deliver an exceptional service experience for your customers.  This is because your goal is to turn a customer into a lifetime customer who will not even think of buying their next vehicle from anyone else except from you.

Let's face it...there are dozens of dealerships to choose from.  What needs to be different in order to stand out is to offer a "knock your socks off" 5-star service experience for your customers.  It's only in providing a great service experience that your customers will have a reason not only to buy a vehicle from you, but more importantly become a lifetime customer!
In our Dealership Service Starts With a Smile Training, Cary will show your team exactly what it takes to make your customers WANT to purchase a vehicle from you.  He will explain the mind of the customer when they are deciding on whether or not to buy a car from your dealership.  

Cary will show your team that they are really in the people business and the #1 product that they should be selling is trust. Once your customers genuinely trust you, not only will they want to buy a vehicle from your dealership, but will become walking advertisers by telling their friends about your excellent dealership!

Cary has experience in speaking to dealerships throughout the US and will get straight to the point in what it takes to win your customers.  The dealership customer service training is great for all departments including your sales and service department, office and management team, and anyone else who works at your dealership!
Top Highlights of the Seminar:
- Learn the Six Major Attitudes of Every Customer Service Superstar:

- Friendliness - You Only Have 30 Seconds to Make an Impression

- Enthusiasm - How to Enhance the Experience for Your Customer

- Caring - Why Caring is the Only Genuine Way to Create Loyalty
- Respect - How Showing Respect Conveys Our Willingness to Serve
- Encouragement - Building Great Internal Customer Service
- Thankfulness - Understanding the Power of Showing Appreciation

- How to Instantly Win Your Customers

​- Everything Starts and Ends with Our Tone of Voice
​​- What the Best Telephone Service Companies Do Right
- Understanding the Importance of Proper Etiquette
- How to Handle a Complaint in a Positive Manner
- Why Your Attitude Matters the Most in Rating Your Service
- How Customers are Really Rating Their Service Experience
- How to Professionally Win Over an Upset Customer
- Why Every Employee Matters in Building Great Service
- How to Instantly Create a 5-Star Telephone Experience
- The Real Secret is Showing Caring and Empathy

What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Dealership Customer Service Superstars to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes

What's the Next Step?

Contact Us for a Quote & Available Dates!

What Others are Saying About the Training:

"I've taken many customer service classes and this was the best one."

- Library of Congress

"Had people thank me for the best thing we have ever done."

- Gane Brothers

"The training seminar
was amazing."

- Microsoft

"We are very appreciative and got some great feedback.  Thank you!"

- Hospira

"I have received nothing but positive feedback."

- Sam Houston State University

"Listening to your presentation on the 6 attitudes was energizing."

- Emerald Lawn Care

"A talented and energetic keynote speaker to whom people can relate."

- Cincinnati Libraries

"We received some outstanding feedback already!"

- Pier 39 San Francisco

"Everyone had a great time!"

- St. Clair College

"the staff told me it was the best experience they have ever had."

- UTMB Galveston

"Cary is a master at understanding and teaching service excellence."
- Golf Nation

"Great job yesterday."

- Lavelle law

"The sessions were well-received and extremely valuable."

- CP Laboratories

"Really got me to open my eyes to service. Outstanding seminar!"

- PGA of America

"Cary was dynamic, captivating, and humorous."

- Palatine Libraries