Frequently Asked Questions

What about your online training videos?

Since we were receiving calls asking if we also offer online customer service training we decided to listen to our customers and offer these as well (how's that for great customer service?).

The online videos are perfect to use after an onsite seminar as well as for any business wanting to instantly build a great service experience for their customers.  The great part is that everyone on your staff will be able to watch them from the convenience of their computer or mobile phone!

“An energetic and involving seminar.  Cary enhanced my awareness of value of “great” customer service.”

“I found your excellent presentation to be entertaining and engaging and thought it was the best presentation we have had at a meeting in some time.”

What makes your customer service training different than the rest?

The biggest difference in what separates Service Starts With a Smile Seminars from the pack is the vast amount of experience that Cary brings to each organization looking to improve on the service experience that they offer to their customers.

Cary brings over 35 years of customer service experience with over 100,000 customers that he has personally served during these years.   He has also written eight books in the area of customer service and has spoken to major organizations including The Library of Congress, Microsoft, and Land Rover.

“The best public speaker I have ever listened to."
- 2016 PGA National Golf Show

Can you offer a brief overview of your onsite seminars?

Cary travels throughout the US speaking to various organizations on the real secrets of instantly building outstanding customer service.  Whether you choose a 1, 2, 3 hour or multi-day seminars your team will learn how to instantly build an outstanding service experience for your customers!

Having spoken to over 2,000 various groups in his career, Cary's seminars are educational, energetic, engaging, and highly entertaining!  There will be fun audience participation, surprise gifts for the audience, great videos throughout, and a day that everyone in the audience will fondly remember!

How do I get a seminar at our location?

Simply fill out the contact form or give us a call for a quote and then schedule a date!

"I wanted to thank you for your time last week presenting to our SC4 staff! Everyone had a GREAT time and hopefully remembered why we are all here – to serve our students and one another!"
- St. Clair Community College

"Thanks for coming to the Hospira Customer Care Site to spread your message with our team. We are very appreciative and got some great feedback. Thank you!"
- Hospira Customer Care

"Cary  put laughter and learning together to create a great "nuts and bolts" picture of customer service."
- Palatine Public Library

"Cary is a master at understanding and teaching service excellence. He has a unique ability to relate to and help all sorts of organizations truly improve their attitude towards client service."
- Golf Nation

"Cary's presence at our first ever event attributed to its success! He is a talented and energetic keynote speaker to whom people can relate."
- Cincinnati Libraries

"Great job yesterday. Your presentation inspired quite a bit of conversation about what our office is doing right and wrong.  Thanks again."
- Lavelle Law, LTD

What's included in your onsite seminars?

Along with having America's Customer Service "Go-To-Guy" Cary Cavitt, your seminar
also includes the following:

-  The Book Customer Service Superstars to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Powerpoint Presentation for Future Service Training
-  Large Reminder Posters Featuring the Six Attitudes
-  Poster & Magnet Attitude Reminders for Everyone
-  Service Starts With a Smile Completion Diploma
-  Fun Prizes & Tee-Shirt Seminar Giveaways

Get a Speaking Quote

"Thank you again for yesterday! We have received some outstanding feedback already, and certainly hope to work with you again in the future.”
- Pier 39 / San Francisco

"Cary truly knows how to connect with his audience. My volunteers were attentive throughout and eager for more information on how to be better with people."
- Village of Palatine

"Your presentation was the highlight and an appropriate climax to a great week...had people come to my office to thank me for the best thing we have ever done at Gane."
- Gane Brothers

"We are so grateful you made time for us in your busy schedule. We considered the presentation and the meeting to be a big hit. You really drew the audience into the discussion."
- Mgmt. Advisory Council

"Listening to your presentation on the 6 attitudes was energizing. Not only will it improve my customer service, but I know it will help me improve all my relationships."
- Emerald Lawn Care

"I can't tell you how much we enjoyed your message and energy you brought to the meeting. You impacted a lot of lives with your work and the difference you are making in people's lives."
-Clinical Pathology Laboratories

What do you recommend in regards to the seminar time frame to go with?

This of course depends on your group and their schedule.  Our most popular throughout the US are 2-3 hour seminars. Some of our clients request two seminars (morning and afternoon) in order to work around the schedule of their employees.  Larger audiences have requested up to five straight days of training due to the large number of employees.