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"The service training was amazing."
- Microsoft

"You are refreshing and your message is awesome!"
- The Library of Congress

​"The best public speaker I have ever listened to."
- PGA of America

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“The real secret in becoming a customer service superstar”

​Great for all types of companies!

​​"I look forward to showing your team the real secret
in delivering an outstanding 5-star service experience!"

A few kind words from the PGA of America...

"Thank you for an outstanding presentation with Creating a Excellent Club Atmosphere.  Every peer, member, and friend has asked me about the best thing I saw or experienced at the 2018 PGA Show and without a doubt it was your presentation."
- Marvin G. / PGA Professional - Forest Hills CC

"I just wanted to take a moment to thank you for a great seminar last week at the PGA Show. I've taken many courses on customer service and truly found your content and information to be outstanding. I look forward to reading your book and implementing many of the ideas that I learned with my staff."
- PGA Audience Participant

"Thank you very much for your wonderful seminars at the PGA Merchandise Show this last week.  I have been a big fan of yours for several years, so it was great to see you in-person.  My staff receives a copy of “The Enjoyable Golf Club Experience” on the first day of their employment.  Your book helps me set the stage for customer service expectations."
- Bill M. / PGA Head Professional - Eugene CC

"I really enjoyed your class at the PGA Show, 'It’s the attitude behind the service that matters the most.'  I thought it was brilliant and would like to incorporate your points in Golf Miami-Dade’s Core Values and customer service training seminars.  Also, I wanted to thank you for your service, your passion for the game of golf, and your desire to make the game of golf better to all."
- Tommy C. / PGA Director of Golf - Crandon Golf at Key Biscayne

​“Thank you so much for assisting us with getting the concept of being a customer service superstar out to all our employees! I heard many positive comments about both of the training sessions and it was such a treat to do something different than our traditional orientation."
- Forest Highlands Golf Club - Flagstaff, AZ

"I've taken many customer service classes and this was
the best one."
- Library of Congress

"Had people thank me for the best thing we have ever done.”
- Gane Brothers

"We can't thank you enough!  We really
enjoyed having you!"

- UTMB Health

"The best public speaker I have ever listened to."
- PGA of America

"The training
seminar was amazing!"

- Microsoft