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"The service training was amazing."
- Microsoft

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Seminar 102 >

Seminar 103 >

Seminar 101: Instantly Build Customer Service Superstars
​“The real secret in becoming a service superstar”

In Seminar 101 your team will learn what the best customer service companies all have in common. You will learn the secret that every customer service superstar in the world has.

We offer 1 to 3 Hour Seminars & Keynote Addresses.
Seminar Overview (At Your Location):
The majority of your customers are measuring their customer service experience primarily based on the professionalism of the organization and the attitudes projected behind the service being offered.
 
Customer service has everything to do with the attitudes projected behind the service along with having great people skills. 
 
Learning how our attitude will make all the difference in how our customers will ultimately rate our service is the key in providing an outstanding five-star experience.
 
Having authored eight books in the area of customer service Cary would recommend focusing on the importance of our attitude when it comes to providing outstanding customer service.
 
One of his books Customer Service Superstars focuses primarily on the six key attitudes that every superstar has (Friendliness, Enthusiasm, Caring, Respect, Encouraging and Thankfulness).  These six attitudes are the foundation in consistently providing great customer service.

Top Highlights of the Seminar:
 
Learn the Six Major Attitudes of Every Customer Service Superstar:

Friendliness - You Only Have 30 Seconds to Make an Impression

Enthusiasm - How to Enhance the Experience for Your Customer

Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
Respect - How Showing Respect Conveys Our Willingness to Serve
 
Encouragement - Building Great Internal Customer Service
 
Thankfulness - Understanding the Power of Showing Appreciation
 
How to Instantly Win Your Customers
 
Everything Starts and Ends with Our Tone of Voice
 
What the Best Telephone Service Companies Do Right
 
Understanding the Importance of Proper Etiquette
 
How to Handle a Complaint in a Positive Manner
 
Why Your Attitude Matters the Most in Rating Your Service
 
How Customers are Really Rating Their Service Experience
 
How to Professionally Win Over an Upset Customer
 
Why Every Employee Matters in Building Great Customer Service
 
How to Instantly Create a 5-Star Service Telephone Experience
 
The Real Secret is Showing Caring and Empathy with Customers

Customer Service Seminars
Customer Service Seminars
Customer Service Seminars

What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Customer Service Superstars to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes

LIBRARY OF CONGRESS TESTIMONIALS…
 
What the audience from the Library of Congress are saying:

"Thank you for coming to the Library of Congress to conduct customer service training. I really appreciate the short stories and the personal application that you apply for good customer service everywhere.”

​ “I thoroughly enjoyed your presentation! You’re very funny and you shared great information with us. Thank you!” – Mrs. C. M.

       
    “Mr. Cavitt, you are phenomenal! You’ve given me the tools to make my existence better as well as others in my life! Please keep up the good work.” – Mrs. T. H.
   

    
   
“Very encouraging and inspirational. I learned a lot from the class. You are very interactive. This was the BEST customer service class I’ve ever taken.”

     
    “Thank you so much. You were awesome. What I appreciated about the class is the reassurance of building trust at all times."


    
   
“Cary, I appreciated you for taking the time to share with our group on customer service. You are truly a blessing! I will take away from this session today listening to others without putting more of me in the conversation. Continue the EXCELLENT WORK! – Batini


“I’ve taken many customer service classes and this was the best one. You took a different approach as we did not have to do the usual – sit in groups and role play."
       
“I appreciate the comprehensive nature of the presentation. Points can be used in all aspects of life…not just at work. Clear points made. Usable too!"
    
   

“The class was motivating and fun. Good job keeping everyone engaged.” – Mr. J. D.
    
    
    “Your attitude about the class grabbed my attention. You truly are a people’s person. I will honestly incorporate all of the attitudes in my daily living. Thank you!”
    
    
    “Great job Cary. I learned that I am in the ‘people’ business!” – Mrs. R.B.

        
   

    “The seminar was well thought out and inspirational. I believe more people will benefit by learning to use words of encouragement when responding to others.”​
       
    
   “The class was very good. You taught life lessons that tied into customer service. Your enthusiasm and compassion shows in your work.” – Mrs. D. P.
    
    
    “Thank you! You are amazing and I look forward to reading your books.” – Mr. A. K.
    
    
     “I was very impressed and enriched by your seminar. These 6 tools of customer service can enhance my relationship with people on the job as well as outside the job.” - Mr. K. W.
    
    
   
“You are refreshing and your message is awesome! Stay blessed and keep doing what you do!” – Mrs. J. B.
     
    
    “This training is outstanding.” – Mrs. B. K..


“It takes a special person to do what you do. Marvelous job!” – Sandy
    
    
        “I appreciated the simplicity of the presentation. Engaging and sincere."


​     “Thank you for your time and knowledge. It has been a great encouragement and has been enlightening."   

"We can't thank you enough!  We really
enjoyed having you!"

- UTMB Health

"I've taken many customer service classes and this was
the best one."
- Library of Congress

"The best public speaker I have ever listened to."
- PGA of America

"Had people thank me for the best thing we have ever done.”
- Gane Brothers

"The training
seminar was amazing!"

- Microsoft