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"The service training was amazing."
- Microsoft

"You are refreshing and your message is awesome!"
- The Library of Congress


​"The best public speaker I have ever listened to."
- PGA of America

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Seminar 101 >

Seminar 103 >

Seminar 102: Instantly Build Telephone Service Superstars
​“The real secret in becoming a telephone service superstar”

In Seminar 102 your team will learn the real secret in consistently delivering outstanding telephone customer service and come across as respectful and professional.

We offer 1 to 3 Hour Seminars & Keynote Addresses.
Seminar Overview  (At Your Location):
The majority of your customers are measuring their telephone service experience primarily based on the professionalism of the organization and the attitudes projected behind the service being offered.
 
Customer service has everything to do with the attitudes projected behind the service along with having great people skills. 
 
Learning how our attitude will make all the difference in how our customers will ultimately rate our service is the key in providing an outstanding five-star experience.
 
Having authored eight books in the area of customer service Cary would recommend focusing on the importance of our attitude when it comes to providing outstanding customer service.
 
One of his books Customer Service Superstars focuses primarily on the six key attitudes that every superstar has (Friendliness, Enthusiasm, Caring, Respect, Encouraging and Thankfulness).  These six attitudes are the foundation in consistently providing great customer service.

Top Highlights of the Seminar:
 
Learn the Six Major Attitudes of Every Customer Service Superstar:

Friendliness - You Only Have 30 Seconds to Make an Impression

Enthusiasm - How to Enhance the Experience for Your Customer

Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
Respect - How Showing Respect Conveys Our Willingness to Serve
 
Encouragement - Building Great Internal Customer Service
 
Thankfulness - Understanding the Power of Showing Appreciation
 
How to Instantly Win Your Customers
 
Everything Starts and Ends with Our Tone of Voice
 
What the Best Telephone Service Companies Do Right
 
Understanding the Importance of Proper Etiquette
 
How to Handle a Complaint in a Positive Manner
 
Why Your Attitude Matters the Most in Rating Your Service
 
How Customers are Really Rating Their Service Experience
 
How to Professionally Win Over an Upset Customer
 
Why Every Employee Matters in Building Great Customer Service
 
How to Instantly Create a 5-Star Service Telephone Experience
 
The Real Secret is Showing Caring and Empathy with Customers

 

What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Call Center Customer Service Superstars to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes

"We can't thank you enough!  We really
enjoyed having you!"

- UTMB Health

"I've taken many customer service classes and this was
the best one."
- Library of Congress

"The best public speaker I have ever listened to."
- PGA of America

"Had people thank me for the best thing we have ever done.”
- Gane Brothers

"The training
seminar was amazing!"

- Microsoft