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"The service training was amazing."
- Microsoft

"You are refreshing and your message is awesome!"
- The Library of Congress


​"The best public speaker I have ever listened to."
- PGA of America

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Great for Managers

Seminar 101 >

Seminar 102 >

Seminar 103: Instantly Build Manager Service Superstars
​“The real secret in becoming a Manager service superstar”

In Seminar 103 your team will learn what the best customer service managers all have in common and how to bring out the best in those that you have the honor of leading.

We offer 1 to 3 Hour Seminars & Keynote Addresses.
Seminar Overview:
The majority of your customers are measuring their customer service experience primarily based on the professionalism of the organization and the attitudes projected behind the service being offered.
 
Customer service has everything to do with the attitudes projected behind the service along with having great people skills. 
 
Learning how our attitude will make all the difference in how our customers will ultimately rate our service is the key in providing an outstanding five-star experience.
 
Having authored eight books in the area of customer service Cary would recommend focusing on the importance of our attitude when it comes to providing outstanding customer service.
 
One of his books Customer Service Superstars focuses primarily on the six key attitudes that every superstar has (Friendliness, Enthusiasm, Caring, Respect, Encouraging and Thankfulness).  These six attitudes are the foundation in consistently providing great customer service.

Top Highlights of the Seminar:
 
Learn the Six Major Attitudes of Every Manager Service Superstar:

Friendliness - Your Team Only Has 30 Seconds to Make an Impression 

Enthusiasm - How to Enhance the Experience for Your Customer

Caring - Why Caring is the Only Genuine Way to Create Loyalty
 
Respect - How Showing Respect Brings Out the Best in Your Team
 
Encouragement - Building Great Internal Relationships
 
Thankfulness - Understanding the Power of Showing Appreciation
 
How to Bring Out the Best in Your Employees
 
Everything Starts and Ends With How we Treat Our Employees
 
What the Best Managers Do Right
 
Understanding the Importance of Setting the Mark
 
How to Handle a Conflict Within the Workplace
 
Why Your Attitude Matters the Most in Building a Strong Team
 
How Servant Leadership is the Best Way to Motivate Others
 
How to Build a Great Customer Service Mentality
 
Why Every Employee Matters in Building Great Customer Service
 
How to Take Average Customer Service to Outstanding Service
 
What Your Employees are Really Looking For in Their Leader

What's Included in our LIVE Onsite Seminars?

Audience Comments from The Library of Congress:

"You’ve given me the tools to make my existence better as well as others in my life!” 

“I’ve taken many customer service classes and this was the best one."

“The seminar was well thought out and inspirational."

“The class was motivating and fun. Good job keeping everyone engaged!"

“You are refreshing and your message is awesome!”

"Your enthusiasm and compassion shows in your work.” 

    Here's What is Included... 
-  America's Customer Service Go-To Guy Cary Cavitt

​​"I look forward to showing your team the real secret in delivering an outstanding service experience!"

-  The Book Being the Leader People Want to Follow to Each Participant
-  8 Follow-up Videos to Use for Future Service Training
-  PDF Service Presentation for Future Service Training
-  Reminder Posters & Magnets for Everyone Featuring the Six Attitudes

"We can't thank you enough!  We really
enjoyed having you!"

- UTMB Health

"I've taken many customer service classes and this was
the best one."
- Library of Congress

"The best public speaker I have ever listened to."
- PGA of America

"The training
seminar was amazing!"

- Microsoft